Customer (Ribhard) 12/12/2009 05:57 PM
I sent a cool pix camera in for repair on november 29...and never heard a word. is there some way to check on it?
Response (Gina G.) 12/14/2009 03:11 PM
Thank you for your inquiry. May I get the method of shipping that was used and also the tracking#.
Customer (Ribhard) 12/14/2009 06:38 PM
Mona
I sent it first class USPS mail. No tracking number.
Thanks
Ribhard
Response (Gina G.) 12/15/2009 12:12 PM
Which location was it shipped to?
Customer (Ribhard) 12/15/2009 10:30 PM
el segundo, ca....see attached packing sheet
Customer (Ribhard) 12/15/2009 10:31 PM
do you see the attached file?
Response (Gina G.) 12/16/2009 11:53 AM
It has not been logged in service yet. Once it has been received and logged in, you automatically will receive confirmation by email. I would suggest to check with USPS and see if package was delivered.
Customer (Ribhard) 12/16/2009 10:57 PM
5204607 service order number
please send my camera back to me. the estimate of $87 is more than the camera cost new. This is sad news, since the camera never worked correctly since it was purchased. The dealer said to send it to you as they would not fix it. And now Nikon wants an arm and a leg to fix a problem that has always been there.
also there is nowhere on your website to decline servce.
thanks for nothing
Response (Gina G.) 12/17/2009 02:37 PM
Mr Ribhard:
When was the camera purchased? Our records indicate a sales receipt was not included?
Gina
Nikon Customer Relations
Customer (Ribhard) 12/17/2009 06:14 PM
we bought it a little over a year ago. Can't find the receipt.
Response (Gina G.) 12/18/2009 12:13 PM
Can you provide me a ball park time frame, so we can make note in our file.
Customer (Ribhard) 12/18/2009 06:26 PM
about 1-1/2 years
Response (Gina G.) 12/18/2009 06:50 PM
Thank you, for customer goodwill I have waived the charges as a one time courtesy.
You may check status on-line by logging onto https://www.nikonimagesvcapprove.com/status/ The billing name is the first four letters of your last name or the company name.
Customer (Ribhard) 12/18/2009 07:38
Thanks for waiving the charge.
when I check status it just says "estimate" see below. Do you know the status of the repair?
Service Order No.:
8675309
Received:
12/16/2009
Customer (Ribhard) 12/18/2009 07:42 PM
it looks like Nikon has fixed the camera and it is in the process of being shipped back to us now?
Response (Gina G.) 12/19/2009 11:09 AM
Nope, it just updated the information yesterday (12/18/09) to reflect a courtesy repair.
Thank you for your inquiry regarding the status of your Nikon repair. You may check status on-line by logging onto https://www.nikonimagesvcapprove.com/status/ The billing name is the first four letters of your last name or the company name.
Customer (Ribhard) 01/02/2010 07:42 PM
Thanks Gina
We got the camera back yesterday. Works fine. Is Nikon going to cover this for another year under warranty? I'm just wondering. Thanks for all your help.
Ribhard
1 comment:
no shit, you asked for another year on the warranty???!!
I think that would fall under the "looking a gift horse in the mouth" category. Could you look up the origin of that expression during your obviously-abundant spare time? What are you doing upstairs there in the office - just "chillaxin"??
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