can I get a replacement or what?

From: ribhard [mailto:ribhard@qmail.net]
Sent: Monday, January 24, 2011 5:51 PM
To: Customer Service at CHIEFS Catalog
Subject: Connnoisseur Corkscrew Item 90050


I bought a Connoisseur Corkscrew Item 90050 at your warehouse sale a few months back. It is a very good item and works well . the only problem I have is the foil cutter fell apart the first time I used it. This little item is handy and I would like to replace it. I have looked on line and cannot find the manufacturer.
Is there some way I can buy or get a replacement foil cutter?
Thanks
ribhard


From: Customer Service at CHIEFS Catalog [mailto:custservice@chefscatalog.net
Sent: Wednesday, February 09, 2011 10:45 AM
To: ribhard
Subject: RE: Connnoisseur Corkscrew Item 90050


Dear Mr. Ribhard
Thank you for contacting CHIEFS.
I’m sorry that the foil cutter broke. I am even sorrier that you wrote me and tried to weasel a free item, again. For the record we do sell a foil cutter separately: It is a VMF Vino foil cutter #25469 for $19.95. If you want to order one, please use our website and make sure you use a valid credit card (this time). Also, I have some further information on the manufacturer: Fax #206-555-1218 and www.myufrance.net. I passed your email along to them and they would be happy to hear from you (NOT).
If we can be of further assistance please don’t hesitate to contact us..

Kally Sahlah
Customer Care Specialist
Chiefs
800-333-4444
Fax 800-999-2433
skelly@chiefscatalog.net
www.chiefscatalog.net
________________________________________

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From: ribhard [mailto: ribhard@gmail.net]
Sent: Wednesday, February 09, 2011 6:20 PM
To: administration@xinhuacorp.net
Subject: Connoisseur Corkscrew Item 90050


I bought a Connoisseur Corkscrew Item 90050 a few months back. It is a very good item and works well . the only problem I have is the foil cutter fell apart the first time I used it.I wrote the company where I purchased it and they said to go take a hike. This little item is handy and I would like to replace it. I have looked on line and cannot find the manufacturer. Is there some way I can buy or get a replacement foil cutter?
Thanks
Ribhard


From: Customer Service [mailto:cuservice@mifrance.net]
Sent: Thursday, February 10, 2011 9:21 AM
To: Ribhard
Subject: RE: Connoisseur Corkscrew Item 90050


Just need your address and we'll throw a couple in the mail for you. Just need to hear we are completely done with this deal….ok?